Website Digital Transformation Agency

Government Department

Every day, more Australians choose to interact with government on their mobiles, tablets and computers rather than face-to-face or over the phone. That’s why the Digital Transformation Agency (or DTA) has been created – to lead the government in transforming our services to improve your experience.

Working with the DTA means your work will make a real difference in people’s lives. This is the opportunity to gain experience working on large digital services that will used by millions of people every day.

1) Interaction Designer

The Job

You will join a team of designers, researchers, developers, content designers, product and delivery managers who are working in an agile way to build world class government digital services.

You will be helping government do the hard work to radically improve government information and services.

Your designs will help to make services easy for everyone to be able to understand and use, with a focus on web standards, usability and accessibility.

We are looking for designers with ability and experience in:

  • interaction design, user centred experience design, task oriented design, especially form design and/or
  • front end web development skills to enable creation of HTML prototypes and/or
  • visual/graphic design/generate and design intelligent experience guidelines, style guides and pattern libraries.

Specific tasks and experience required

The unit of delivery is the team. People bring skills to the team to deliver services. As a Designer, you will bring these skills and attributes to the team:

  • work at pace as part of an agile multi-disciplined team
  • design successful, user focussed services that are usable for the entire population
  • deliver designs that meet web and accessibility standards
  • deliver designs that will work on all device formats (responsive design)
  • directly or with a colleague create prototypes in code. If you don’t currently have front end web development skills, be enthusiastic and proactive about becoming proficient in HTML, CSS and Javascript and other technical skills needed for prototype development
  • identify user needs and demonstrate how design decisions support these needs
  • create design hypotheses to improve the service and work with product manager, user researcher, content designer and performance analyst to run design experiments
  • confidently explain your design decisions and rationale and be open to and encourage critique from colleagues
  • share your experience and knowledge with the design community within DTA and the APS more widely through good communication, participation in events and writing guides and blog posts
  • promote and foster a positive creative culture and approach to innovation, service design, sharing ideas, skills and knowledge to help build a strong design reputation for DTA
  • help develop and enhance our Service Design methodology to ensure we stay abreast of current trends in the industry.

How we work

You will work in an agile way and actively participate in agile team practises like weekly retrospectives, daily standups, weekly showcases and weekly sprint planning, while tracking work with online tools like GitHub Issues, Waffle, and Trello.

You and your teams will build minimum viable products according to our service design principles, and apply technology pragmatically. You will create and test hypotheses about user behaviour by using analytics, observing real users and acting on the results.

You will work in co-located teams, and help evolve the DTA’s remote working practices. You will participate in wider internal and external communities (eg, content design guilds) that guide how we work at the DTA, and across government.

Eligibility

To be eligible to be appointed to this role, you must be an Australian Citizen and able to satisfy the requirements of a criminal history check.

You may be engaged as an on-going or non-ongoing APS employee ( fixed term) and salary will be commensurate with your employment classification and experience.

2) Content Designer

Location: Canberra, Australian Capital Territory, Australia
Full-time

Background

Every day, more Australians choose to interact with government on their mobiles, tablets and computers rather than face-to-face or over the phone. That’s why the Digital Transformation Agency (or DTA) has been created – to lead the government in transforming our services to improve your experience.

Working with the DTA means your work will make a real difference in people’s lives. This is the opportunity to gain experience working on large digital services that will used by millions of people every day.

The Job

You will join a team of designers, researchers, developers, product and delivery managers who are working in an agile way to build world class government digital services.

You will be helping government do the hard work to radically improve government information and services.

Your words will help to make services easy for everyone to be able to understand and use, with a focus on web standards, usability and accessibility.

Specific tasks and experience required

The unit of delivery is the team. People bring skills to the team to deliver services. As a Content Designer you will bring these skills and attributes to the team:

  • work at pace as part of an agile multi-disciplined team
  • develop content for successful, user focussed services that are usable for the entire population
  • deliver content that meets accessibility standards
  • deliver content that will work on all device formats (responsive design)
  • directly edit content in prototypes using tools to directly contribute to code repository
  • identify user needs and demonstrate how content decisions support these needs
  • create content design hypotheses to improve the service and work with product manager, user researcher, interaction designer and performance analyst to run design experiments
  • confidently explain your content design decisions and rationale and be open to and encourage critique from colleagues
  • conduct content reviews and content audits of existing services
  • conduct quality spot checks and provide feedback for other content designers
  • adhere to and contribute to our content style guide
  • share your experience and knowledge with the content design community within DTA and the APS more widely through good communication, participation in events and writing guides and blog posts
  • 3 to 5 years experience required.

How we work

You will work in an agile way and actively participate in agile team practises like weekly retrospectives, daily standups, weekly showcases and weekly sprint planning, while tracking work with online tools like GitHub Issues, Waffle, and Trello.

You and your teams will build minimum viable products according to our service design principles, and apply technology pragmatically. You will create and test hypotheses about user behaviour by using analytics, observing real users and acting on the results.

You will work in co-located teams, and help evolve the DTA’s remote working practices. You will participate in wider internal and external communities (eg content design guilds) that guide how we work at the DTA and across government.

Eligibility

To be eligible to be appointed to this role, you must be an Australian Citizen and able to satisfy the requirements of a criminal history check.

You may be engaged as an on-going or non-ongoing APS employee ( fixed term) and salary will be commensurate with your employment classification and experience.

 

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To apply for this job please visit www.dta.gov.au.