Support Engineer : Animal Logic

  • Anywhere

We are seeking a Support Engineer to join our team in Sydney.  We need someone who has the knowledge and experience to work with a large range of clients, across different operating systems.
You will be responsible for supporting and maintaining the company’s IT systems and networks and providing efficient desktop/laptop support to all business users.

Key responsibilities include:

  • Installation and configuration of computer systems
  • Diagnosis of hardware and software faults, solving technical and application problems – 1stlevel support
  • Setting up and disabling users’ accounts and profiles
  • Ensuring security and upgrades are applied and kept up to date
  • Monitoring and maintaining computer systems and networks
  • Liaison between the Vancouver and LA facilities, and Sydney IT support teams
  • Supporting the overall technical goals in partnership with software, R&D and production groups
  • Communicating with the team and other departments for any IT support related issues
  • Responsible for sharing all acquired knowledge concerning problem resolutions
  • Relocation of IT equipment (moving machine/s, monitors etc).
  • Configuration of IP and portable phones
  • Generating and maintaining both internal and end user documentation, as required
  • Rostered after hours and weekend support

The following skills and experience will be highly regarded:

  • A minimum of 2 years’ experience working in a Support Engineer role or similar
  • Experience in Windows packaging
  • Exposure to Adobe Creative Cloud and financial systems support
  • Experience working within an Entertainment/Media industry is desirable
  • Experience working with IP telephone and Video Conferencing systems
  • Experience with financial systems, i.e. Great Plains
  • Bachelor’s degree in Computer Science, Computer Engineering, Information Technology or related field or an equivalent level of competence obtained through experience, education and/or training
  • Experience using Linux, Redhat, Windows and Mac OS X systems; Active directory; Microsoft Office 2007/2013 and Thunderbird is desirable
  • Excellent communication and interpersonal skills
  • Ability to multi-task, prioritize and problem solve
  • Ability to work within a strong team environment

To apply, please complete our online application form via our website


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